SUPPORT
Support
Last updated: October 12, 2026
How do I get help?
Email feedback@stackeddd.app or tap the Send Feedback button inside the app (Settings → Send Feedback). Feedback goes straight to the developer's inbox — there is no support queue or ticket system. Replies usually come within a day.
Where is my data stored?
On your phone, unless you turn on Cloud Backup. Every protocol, log, lab result, supplement, macro entry, and profile detail is stored on the phone you entered it on. If you turn on Cloud Backup (Settings → Cloud Backup), a copy is also stored on our servers so you can restore it on a new phone. Without Cloud Backup, deleting the app deletes your data, so export a copy first (Settings → Export All Data).
How do I export my data?
Settings → Export Data writes a single JSON file containing your full app state. You can save it to Files, email it to yourself, or transfer it to another device and re-import via Settings → Import Data.
How do I cancel my subscription?
Subscriptions are managed by Apple (iOS) or Google (Android), not by Frontload. To cancel: open the App Store or Google Play app → tap your profile → Subscriptions → Frontload → Cancel. Cancellation takes effect at the end of the current billing period.
How do I request a refund?
Refunds for App Store subscriptions are handled by Apple directly at reportaproblem.apple.com. Refunds for Google Play subscriptions are handled at play.google.com/store/account. Frontload cannot process refunds.
What is the AI Coach?
The AI Coach is a conversational assistant built on Claude (by Anthropic) that has read-only access to a snapshot of your in-app data each time you send a message. It answers questions about your stack, labs, protocols, and goals. It is not a doctor and does not replace medical advice — see the in-app disclaimer.
Does the AI store my conversations?
Our AI relay does not keep your messages. Each message goes through the relay to Anthropic's API, and the reply comes back to your phone. Your chat history is stored on your phone, and in Cloud Backup if you turn it on. Under Anthropic's current API terms, your messages are not used to train AI models.
How does health data sync work?
On iOS, Frontload reads sleep, fitness, and nutrition data from Apple Health when you grant permission in Settings. On Android, it reads from Health Connect with the same permission model. Frontload only reads. It does not write to Apple Health or Health Connect. You can revoke access at any time in iOS Settings → Health or the Health Connect app. If you turn on Cloud Backup, the synced sleep, fitness, nutrition, and vitals data is included in your backup.
I think I found a bug. What should I include?
Inside the app: Settings → Send Feedback → Bug Report. Include what you were doing, what you expected, what happened instead, and a screenshot if possible. If the app crashed, anonymous crash data was already sent — but a written description is what helps most.
Does Frontload give medical advice?
No. Frontload is a self-tracking tool for people who already work with prescribers and clinicians. The AI Coach and Knowledge Base provide educational context only. Decisions about dosing, compounds, labs, and protocols belong with you and your medical provider.
What devices does Frontload support?
iPhone running iOS 15.1 or later, and Android phones running Android 11 or later. Tablets are not officially supported but the app generally runs on iPad in iPhone-app mode.
How do I delete my account?
Accounts are optional and only used for Cloud Backup. In the app, go to Settings → Cloud Backup → Delete account. This permanently deletes your account and everything in Cloud Backup. It doesn't touch the data on your phone. If you no longer have the app, email feedback@stackeddd.app from the address you signed in with, and we'll delete it within 30 days. To remove the data on your phone, use Settings → Clear All Data, or uninstall the app.
Still stuck?
Email feedback@stackeddd.app. One person reads that inbox — you will get a real reply.